FAQs
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Frequently Asked Questions
Find answers to the most common questions about our cleaning services, scheduling, and pricing. We’re here to make the process clear, simple, and transparent and to explain what to expect when you choose SSG.
We offer residential and commercial cleaning services, including routine maintenance, deep cleaning, move-in/move-out cleaning, and specialized sanitation services tailored to your needs.
Yes, our team arrives fully equipped with professional-grade tools and cleaning products. If you have specific product preferences, we’re happy to accommodate them.
Absolutely. We use eco-friendly and non-toxic cleaning solutions that are safe for families, pets, and the environment.
You can contact us by phone or through our website to request a free quote. Once confirmed, we’ll schedule a time that works best for you.
Not necessarily. Many clients provide access to their property, and our trusted team completes the service professionally and securely.
Your satisfaction is our priority. If you’re not completely happy, please let us know within 24 hours, and we’ll promptly address your concerns.
We understand that plans can change. Cancellations made at least 24 hours in advance will not incur any charges. Late cancellations or same-day cancellations may be subject to a fee.
If you cancel within the allowed notice period, any advance payment will be refunded or adjusted toward your next service. Refunds are processed promptly according to our company policy.